Privacy Policy

Unless specified otherwise, this Privacy Policy applies to your personal information (described below) processed by Formstack as a data controller, on or via the Website.

This Privacy Policy does not apply to the extent we process personal information in the role of a processor or service provider on behalf of our customers, including where we offer Formstack’s online workplace productivity tools, platform and services (the “Services”) to our customers, and various other products and services through which our customers (or their service providers and affiliates) send electronic communications, or otherwise collect, use, share or process personal information via our products and services.

When applications, platforms, extensions or other solutions that are provided by us and link to this Privacy Policy, this Privacy Policy applies. When these offerings are provided by third parties, the privacy policy of the third party applies and this Privacy Policy does not.

Integration and Links to Other Websites

The Website may contain links and provide integrations to other sites and products of other organizations. We offer these links and integrations as a convenience to you; we do not operate, control, or endorse these websites or products. It is your choice whether to utilize these links and integrations or not. These external websites and products are subject to their own privacy policies.

What kind of personal information does Formstack process?

“personal information” means information about you such as your name, email, or other identifiers that are related to you or can be related to you.

Formstack processes personal information in three ways: Direct Collection, Third-Party Collection, and Passive Collection.

Direct Collection and Use

We collect your personal information directly from you when you register to use Formstack’s products and services, when you sign up for a free trial of our products and services, when you contact us via our website contact form, when you submit an online support ticket, when you sent us email or mail, when you sign-up online for our newsletter, or when you apply for a job. We may collect the following personal information from you:

  • Contact data, such as name, email, phone number
  • Business data, such as company name, business type, department, title, business email, business phone number, products that you use
  • Payment data, such as invoice information or credit card payment information

The personal information that we collect from you is used to:

  • Provide you with Services, and obtain payment
  • Log you into your account
  • Respond to your requests and questions
  • Communicate upcoming Formstack events of interest, including co-branded events, or updates to our products and services
  • Improve our products and services, and innovate new products and services
  • Detect, prevent, and resolve security and technical issues
  • Fulfill the obligations outlined in the Services Agreement.
  • Provide Formstack with marketing analytics and insights
  • Contact you regarding a job application

Third-Party Collection and Use

We also collect information about you from other sources including third parties and from publicly available information. We may combine this information with personal information provided by you. This helps us update, expand, and analyze our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you. The personal information we collect from other sources includes:

This information may include:

  • Contact data, such as name, email, phone number
  • Demographic data, such as age, gender, interests
  • Business data, such as company name, business type, department, title, business email, business phone number, products that you use

This information is used to:

  • Identify new customers
  • Provide Formstack with marketing analytics and insights
  • Improve our products and services, and innovate new products and services
  • Provide you information on our products and services that may be of interest to you
  • Provide us information on the usability of our website
  • Combine supplemental data with information we already have about you.